![]() Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. Need to file a claim? File here How Does Route Process Refunds or Reorders? Claims will be reviewed for approval within 1-2 business days from filing. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. How does Green Package Protection/Carbon Neutral Shipping Work? By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required. ![]() "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. Purchased Route's Green Package Protection and looking to file a shipping issue online? File here What is Carbon Neutral Shipping? Haven’t downloaded the app yet? Download here Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Green Package Protection can be added during checkout.Įvery time you add Green Package Protection to your order, Route donates to support anĪgroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. What is Route and Green Package Protection? If it still hasn't shown up after a couple days of the said delivery, please contact us. Sometimes shipping carriers mark packages delivered when they are not and will deliver later in the day or the following day. ![]() My package says it was "delivered" but it is not! Help!Ī. You can also sign up for text message tracking info at checkout. Yes, tracking information is automatically sent to the email address you input on your order. Will I receive tracking for my shipment?Ī. Can you mark my international order as a "gift" or lower the declared value for customs?Ī. If you need a pedal ASAP we recommend writing us first to make sure we can get it to you by the date you need it or better yet, order through one of our dealers. The rushed shipping you paid for is in regard to the carrier's shipping time, and does not include our handling time, which may vary. I ordered my pedal 2nd day shipping and it hasn't arrived in 2 days.
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